Return & Refund Policy
At BlueHoly, we care about your satisfaction. If you face any issue with your order, we’re here to help.
🔄 Returns
We accept returns within 7 days of delivery for eligible items.
To initiate a return:
📱 Message us on WhatsApp at +919123362546 within 7 days of receiving your order.
Our team will guide you through the return process.
Return Conditions:
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Items must be unused, unworn, and in original condition with tags and packaging.
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Return reason must be valid (e.g., wrong item, defect, or issue).
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Return must be approved before shipping the product back.
Non-returnable items:
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Final sale items
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Personal hygiene or beauty products
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Customized or made-to-order items
🔁 Exchange
Yes, we support size exchanges!
If your product doesn’t fit and you'd like to exchange it for another size:
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You must contact us on WhatsApp at +919123362546
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Exchange must be requested within 7 days of delivery
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You will be required to pay the full exchange shipping fee
(This includes delivery of the new product + pickup of the old one)
Once payment is confirmed and the returned item is received in good condition, we will dispatch the replacement.
💰 Refunds
Refunds are issued only in approved cases after receiving and inspecting the returned item.
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Refunds are processed within 5–7 business days
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Refunds are made to the original payment method or via bank transfer (for COD orders)
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Shipping fees are non-refundable
🛠 Damaged or Wrong Item?
If you receive a defective or incorrect product, contact us within 48 hours of delivery:
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Send a message on WhatsApp with your order number and clear photos of the issue
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We will resolve the issue through replacement or refund
📞 Contact Us
We’re here to support you!
WhatsApp: +919123362546
(Available: Mon–Sat | 10 AM – 6 PM IST)
BlueHoly reserves the right to update this policy at any time without prior notice.